All grievances will be submitted to the Director. If the parent(s)/ legal guardian is not comfortable addressing the issue with the director, the grievance may go directly to the board of directors. Current board members' contact information is attached to the handbook.
- The director will respond within 5 working days after working with the board to make a decision in response to the grievance.
- If you are not satisfied with the decision, you may address the board directly.
- The grievance will be placed on the agenda at the board’s regular scheduled meeting with a decision within 30 days.
- If you are not satisfied with the response to the grievance, you may file a complaint with the child care consultant. The child care consultant’s contact information is attached to the parent handbook.
Kessel Kids CcLc will make policies and procedures available to families, staff and consultants on an ongoing basis and bring attention to these policies and procedures if and when the policies and/or procedures may change. Copies of such information will be available for review during the center’s hours of operation. When a child is enrolled in the center, parent(s)/ legal guardians will sign that they have read, have understood, and have agreed to abide by the content of the policies. When a new staff member begins employment at the facility, they will also have to sign that they have read, have understood and have agreed to abide by the content of the policies.
Every effort will be made to assist individuals needing support with reading and or/interpreting admission information as needed. Individual support by the director or assistant director is available. Outside support will be sought if the need is determined.
Kessel Kids Child Care and Learning Center holds the right to make modifications to these policies and procedures when determined conditions warrant change.